Steering digitalization and management control maturity in small and medium enterprises (SMEs)
Articolo
Data di Pubblicazione:
2024
Abstract:
This paper aims to study the effects (benefits) of digitalization on management control systems and explore the
factors affecting the relationship between digitalization and management control systems in small and medium
enterprises (SMEs). The study is based on a survey administered to a sample of 132 Italian companies, mainly
comprising small and medium enterprises. The findings provide evidence of the significant benefits of digitalization related to company performance improvements and internal and external communication. Furthermore,
results reveal that top management, human resources, and financial resources are the main drivers leading to
digitalization. Finally, medium-sized companies are found to be more active in digital transformation. The paper
addresses the critical point that training people in digitalization, especially in SMEs, is key to getting a more
mature Management Control System (MCS) and reaching a higher level of performance. Secondly, widespread
digitalization in many company processes is a critical success factor. The originality of the current research lies in
the focus on investigating the relationship between digitalization and management control systems in Italian
SMEs. Finally, the research sheds light on the drivers and barriers that can lead to or impair improvement in the
maturity level of management control systems.
Tipologia CRIS:
03A-Articolo su Rivista
Keywords:
Keywords:
Digitalization
Management control system
Maturity model
SMEs
Elenco autori:
Laura Broccardo; Andrea Tenucci; Reeti Agarwal; Safiya Mukhtar Alshibani
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